Refund policy
Last updated: August 11, 2026
At ZUZ Clothing, every product is made to order through our print-on-demand fulfillment partners. We create products specifically for each customer after an order is placed.
1. Returns
We accept returns only for products that arrive:
- Damaged
- Defective
- Incorrect
- Significantly different from the product ordered
Please contact us within 7 days of delivery at:
Include:
- Order number
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging, if applicable
We may request additional information to verify the issue.
2. Damaged or Defective Products
If your product arrives damaged or has a manufacturing/printing defect, please contact us within 7 days of delivery.
After reviewing the issue, we may offer:
- A replacement at no additional cost; or
- A refund to the original payment method.
Customers should not return damaged or defective products unless specifically instructed by ZUZ Clothing.
3. Incorrect Products
If you receive a product that is different from what you ordered, please contact us within 7 days.
We will arrange an appropriate replacement or refund after verification.
4. Size and Color Selection
Because our products are made to order, we generally do not accept returns or refunds because of incorrect size, color, change of mind, or ordering the wrong variant.
Please carefully check the size chart and product details before placing your order.
If you are unsure about sizing, contact us at:
before placing your order.
5. Change of Mind
Orders are sent for production after purchase. Therefore, cancellation requests must be submitted as soon as possible.
Once an order has entered production or has been shipped, cancellation may no longer be possible.
Contact:
with your order number if you need to request a cancellation.
6. Personalized or Custom Products
Custom or personalized products cannot be returned unless they arrive damaged, defective, or incorrect.
7. Refunds
If a refund is approved, the refund will be issued to the original payment method where technically possible.
The time required for the refund to appear in your account may depend on your payment provider or bank.
8. International Orders
For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country may apply.
Unless otherwise stated at checkout, such charges are the responsibility of the customer.
Shipping charges and customs/import charges may not be refundable where the order is returned or refused because of customer-related reasons.
9. Return Address
Do not send products back to the address shown on the package without contacting us first.
Because ZUZ Clothing uses third-party print-on-demand fulfillment partners, the appropriate return/handling address may vary by order.
10. Contact
For all return and refund requests:
ZUZ Clothing
Operated by Maanthar Fashion
Email: support@zuzclothing.com