Politique de remboursement
Last updated: August 11, 2026
At ZUZ Clothing, every product is made to order through our print-on-demand fulfillment partners. We create products specifically for each customer after an order is placed.
1. Returns
We accept returns only for products that arrive:
- Damaged
- Defective
- Incorrect
- Significantly different from the product ordered
Please contact us within 7 days of delivery at:
Include:
- Order number
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging, if applicable
We may request additional information to verify the issue.
2. Damaged or Defective Products
If your product arrives damaged or has a manufacturing/printing defect, please contact us within 7 days of delivery.
After reviewing the issue, we may offer:
- A replacement at no additional cost; or
- A refund to the original payment method.
Customers should not return damaged or defective products unless specifically instructed by ZUZ Clothing.
3. Incorrect Products
If you receive a product that is different from what you ordered, please contact us within 7 days.
We will arrange an appropriate replacement or refund after verification.
4. Size and Color Selection
Because our products are made to order, we generally do not accept returns or refunds for change of mind or incorrect color selection.
Size Exchanges
We may accept one size exchange for an eligible product if you ordered the wrong size.
Size exchange requests must be submitted within 7 days of delivery by contacting:
Please include:
-
Order number
-
The size originally ordered
-
The size you would like to exchange for
-
Clear photographs of the product, if requested
The product must be unworn, unwashed, and in its original condition, unless the size issue is related to a manufacturing defect.
Size exchanges are subject to product availability. If the requested size is unavailable, we may offer another appropriate solution at our discretion.
Any additional shipping or fulfillment costs associated with a size exchange may be the responsibility of the customer unless the exchange is required because we sent the wrong size or the product has a verified manufacturing defect.
Color Changes
We do not accept exchanges or refunds for color selection after an order has been placed.
Please carefully check the product images, color options, size chart, and product details before completing your purchase.
If you are unsure about the correct size or color, please contact us at:
before placing your order.
5. Change of Mind
Orders are sent for production after purchase. Therefore, cancellation requests must be submitted as soon as possible.
Once an order has entered production or has been shipped, cancellation may no longer be possible.
Contact:
with your order number if you need to request a cancellation.
6. Personalized or Custom Products
Custom or personalized products cannot be returned unless they arrive damaged, defective, or incorrect.
7. Refunds
If a refund is approved, the refund will be issued to the original payment method where technically possible.
The time required for the refund to appear in your account may depend on your payment provider or bank.
8. International Orders
For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country may apply.
Unless otherwise stated at checkout, such charges are the responsibility of the customer.
Shipping charges and customs/import charges may not be refundable where the order is returned or refused because of customer-related reasons.
9. Return Address
Do not send products back to the address shown on the package without contacting us first.
Because ZUZ Clothing uses third-party print-on-demand fulfillment partners, the appropriate return/handling address may vary by order.
10. Contact
For all return and refund requests:
ZUZ Clothing
Operated by Maanthar Fashion
Email: support@zuzclothing.com