Politique d’expédition

Shipping Policy

Last updated: August 14, 2026

ZUZ Clothing uses print-on-demand fulfillment partners to produce and ship products after an order is placed.

1. Order Processing

Orders are generally processed for production within 2–7 business days.

Production times may vary depending on:

Product type
Fulfillment location
Destination
Supplier availability
Holidays
Seasonal demand
Order volume

Production time is separate from shipping time.

2. Shipping

After production is completed, your order is handed over to the applicable shipping carrier.

Estimated delivery times vary depending on the destination, fulfillment location, shipping method, carrier, and other circumstances.

Typical Estimated Delivery Times

India: 3–10 business days
United States: 5–12 business days
United Kingdom: 5–12 business days
Canada: 7–15 business days
Europe: 5–15 business days
Australia & New Zealand: 7–15 business days
Other destinations: 7–20+ business days

These are estimated delivery times only and are not guaranteed delivery dates.

Delivery estimates generally begin after the order has completed production and has been handed over to the shipping carrier.

3. Tracking

When tracking information becomes available, it will be sent to the email address provided with your order.

You may also receive tracking updates directly from the applicable shipping carrier.

Tracking information may take some time to become active after an order has been shipped.

4. Delivery Delays

Delivery times may be affected by circumstances including:

Customs clearance
Customs inspections
Weather conditions
Carrier delays
Public holidays
Incorrect or incomplete addresses
High seasonal demand
Carrier or logistics disruptions
Unexpected production delays
Events outside our reasonable control

ZUZ Clothing is not responsible for delays caused by circumstances outside our reasonable control.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order cannot be delivered or is returned because an incorrect, incomplete, or invalid address was provided, additional shipping or fulfillment charges may apply to resend the order.

If the order cannot be successfully reshipped, any refund may be subject to applicable shipping, fulfillment, or other non-refundable costs.

6. International Duties and Taxes

For orders shipped outside India, customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country may apply.

These charges vary by country and are generally outside ZUZ Clothing's control.

Unless otherwise stated at checkout, such charges are the responsibility of the customer.

ZUZ Clothing is not responsible for delays caused by customs authorities or for additional charges imposed by the destination country.

7. Multiple Products in One Order

If an order contains multiple products, products may be produced and shipped separately depending on fulfillment availability, production location, and destination.

As a result, you may receive:

Multiple packages
Multiple tracking numbers
Products at different times

You will receive available tracking information for each shipment.

8. Lost or Missing Packages

If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the delivery carrier.

If you still cannot locate the package, contact us at:

support@zuzclothing.com

Please include your order number and tracking information.

We will review the shipment and, where appropriate, work with the applicable fulfillment or shipping provider to investigate the issue.